Delivering a positive client experience starts long before any pleadings are filed or an attorney appears at a hearing. Similar to producing a film, creating a positive client experience requires clear communication and the coordination of many moving parts. From the first client contact, to subsequent phone calls and meetings– the behind-the-scenes elements are ever-evolving and all-important to maintaining strong client relationships and delivering favorable results. And just like the production assistant facilitates a well-run set, much of a law firm’s success rests on the ability of legal professionals to foster and maintain smooth communications between everyone involved, including the case team, the client, and the external participants.
Featured speaker, Michelle Brunson spoke about client relations and the communication tools and techniques that can help firms achieve Top Ratings in Client Reviews.